December 08, 2016
Complain or Grumble
Retiring worker sends exit survey complaints to 2K employees
PHILADELPHIA (AP) — A retiring Pennsylvania Turnpike worker decided brutal honesty was the way to go when he filled out an exit survey after a 35-year career.
Instead of emailing it only to the human resources department, he hit the "reply all" button, sending his critique of the operation to more than 2,000 colleagues.
Midlevel manager Michael Stuban tells The Philadelphia Daily News (goo.gl/d88sVR) that the agency asked for honesty and he delivered. He made it clear that he liked his job but thought the turnpike commission was run by "out of touch" executives taking care of politically connected friends.
"Jobs/promotions are filled by the politicians, (and) it's who you know, not what you know. Positions (are) created for people who are not qualified," he wrote in the questionnaire.
Stuban, 58, said he retired a few years early because of the growing tide of low morale. He regrets that agency leaders don't seem eager to investigate his complaints, but instead fired back a tart reply.
Turnpike Commission chairman Sean Logan, a former state senator, was not amused by Stuban's remarks. He sent a "reply-all" note of his own that said he was glad he had never met him.
"He did miss the point," Stuban said. "If it was an effective company and someone told you there are problems and no morale, you don't have to believe me, but maybe someone should check into it."
Source: Associated Press/Yahoo News
Psalm 142:1-2 (ESV)
With my voice I cry out to the Lord; with my voice I plead for mercy to the Lord. I pour out my complaint before him; I tell my trouble before him.
Philippians 2:14 (NASB)
Do all things without grumbling or disputing…
James 5:9 (HCSB)
Brothers, do not complain about one another, so that you will not be judged…
What does today’s God’s Story scripture teach us about complaining?
God wants us to call out to him in our fear, anger, pain, sorrow, confusion. There are many psalms that teach us how to complain effectively. And these psalms remind us that God is in control. But when we grumble, we are focusing on ourselves and not acknowledging God’s power. We have a tendency to blame him or someone else instead of seeking God's wisdom and help.
How can I connect today’s God’s Story scripture to my life?
Do you think the writer had a legitimate complaint? Or was he grumbling? What is your way of complaining?
The boss in the story said he was glad he never met the employee. How should he have handled the complaint? How do you handle complaints against you?
Read Psalm 142. After pouring out his complaint, David prays for rescue from God and gives God praise.
How can I connect Today’s Story, God’s Story, and My Story to others?
- Talk with a friend about the difference between complaining and grumbling.
- Talk about the most effective ways of handling a complaint against a friend or colleague.
- Tell God your complaint. Don’t grumble.